Telecom Managed Services
Telecom management can be complex, resource demanding and costly. Adaptis can help.
Adaptis Telecom Managed Services
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Monthly billing assessment, account optimization and credit recovery
Adaptis Mobile's industry knowledge, insight into similarly sized accounts and carrier relationships allow us to broker the most aggressive contract for your company based on what you truly need. From negotiation to implementation and audit of accuracy, Adaptis manages the entire process.
Carrier contract negotiation and RFP
Offset the requirement for your internal IT teams to support telecom related inquiries. Adaptis Mobile’s Help Desk support teams are standing by for email, phone and mobile app support requests, with out of hours support options available to suit your business requirements.
End user help desk support services
Adaptis Mobile’s industry leading account management tools help to streamline reporting, visibility, usage, costs, roaming requests and setting acceptable usage thresholds to notify users of potential overages.
Client portal access for complete account visibility and control
The Adaptis Mobile hardware procurement portal offers a centralized area to complete new hardware orders for employees, saving time and allowing full transparency into eligibility and costs. The Adaptis procurement workflows also allow for email approvals when requests are received from end users.
Approval automation for new device orders and account changes
Mobile policy creation and current environment assessments
Adaptis Mobile allows policy compliance enforcement through its software solutions. Don’t have a mobile device policy in place? Adaptis Mobile has completed several for clients to be able to define best practices for corporately provided devices.
Account consolidation projects
Moving lines from one carrier to another? Adaptis Mobile specializes in precise phone number porting procedures to reduce downtime and expedite new device replacements. We manage the entire process from start to finish, including onsite presence where required.
On-site training sessions and project management
Does your user base have questions around how they use their mobile device for business and constant technology changes? Adaptis Mobile offers onsite training sessions to assist users in understanding best practices, as well as on device functions to increase efficiencies and user experience.
Mobile apps and process improvement
Adaptis Mobile’s development team allows flexibility in building just about any business application that your company requires. Whether it's making common business work forms and documents digital to increase revenues and efficiencies, or building a mobile app for your business, Adaptis can help.
Seamless Account Visibility and Control
The Adaptis Engage web based SaaS portal empowers administrators to make on the fly account changes and requests with the push of a button. No software to install means easy implementation.
View plan details, features and cost trending on a per user level. Achieve device policy compliance with easy to understand overviews and reporting, including historical costing and usage data.
Device Procurement Made Easy
Take control of mobile device orders. The Adaptis ordering portal simplifies new device procurement, device eligibility, approvals and logistics.
Track and reconcile all hardware costs and history at any time with comprehensive reporting capabilities. Automated order approval flows allow for a concise and secure hardware ordering process.
Account Maintenance Automation
With the help of the Adaptis Engage admin portal and the Help Desk, account maintenance tasks and automation are simple. Choose whether to submit tickets through the portal, or email us directly. The choice is yours and we're happy to assist with your needs. Adaptis becomes an extension of your team to keep things moving along smoothly.
Flexible Support Models
Adaptis Mobile offers a variety of customized support options to best suit your companies requirements. We understand that no two companies are exactly alike and we take the time to determine how to best extend our solutions to show the best value. Allow Adaptis to take on all support, or tell us your vision and we will build it. The choice is yours.
| Managed Services Included |
| Help Desk Support for Admins |
| Help Desk Support for End Users |
| Hardware Procurement and Approvals |
| Account Analyst and Monthly Assessment |
| Mobile Policy Creation/Review |
| Carrier Credit Recovery |
| Software and Reporting |
| Adaptis Engage Account Management Portal with real-time Changes |
| End User Report Distribution |
| Manager/Branch Report Distribution |
| Accounting GL Report Distribution |
| Mobile Policy Creation/Review |
| Adaptis Mobile Smartphone App iOS, Android (MDM optional) |
| Professional Services |
| Mobile App Development |
| Mobile Form Development |
| Custom Reporting Development |
| Tier 1 Fully Managed Request a Demo |
| The most comprehensive fully managed solution. Adaptis supports all day to day telecom operations, including end user support requests. |
| Tier 2 Shared Management Request a Demo |
| Shared management for companies who wish to keep end user support internal and liaise administrator requests to Adaptis. |
| Tier 3 Software and Reporting Request a Demo |
| Utilize Adaptis Mobile's industry leading account intelligence tools to streamline telecom operation efficiencies, usage, devices and reporting but keep account support internal. |
- Reduce Costs](/content/telecom-managed-services#/index.html)
- Save Time](/content/telecom-managed-services#/index.html)
- Control and Visibility](/content/telecom-managed-services#/index.html)
- Implementing Adaptis Mobile is easy](/content/telecom-managed-services#/index.html)
Supported Carriers
Adaptis Mobile is compatible with TELUS Mobility, Bell Mobility, Rogers, Sasktel, MTS, Verizon, AT&T and more.